Level Up Your Client Interactions with Asynchronous Communication

Aug 1

In our work as career practitioners, we often don’t stop to consider how different modes of communication affect our practice. But we can tell you with certainty that they do! You can elevate your practice by understanding when and how to use asynchronous communication with intention.

You probably meet with your clients in person, or online using a platform such as Zoom. This is considered synchronous communication, when messages are exchanged in real-time. It’s a great way to communicate when your client needs support on the spot or timely answers to questions.

But what happens when they forget to share valuable information? Or can’t properly respond to your questions at that moment? Or when they need some time to process what that conversation really meant to them? With the stresses of being unemployed and navigating a big transition, clients often need time to reflect. Without this time, they may miss out on discovering crucial insights and a deeper understanding that could help their career decision-making process.

Enter asynchronous communication.

This type of communication is not bound by time or place. You and your client can correspond at your own pace and convenience. Here are some common asynchronous tools that you’re already using: email, messaging apps, or even worksheets.

Being more aware of when, why, and how you’re using asynchronous communication can elevate your practice by giving you and your client time to reflect on and articulate your thoughts. It can save you time by relaying common information in writing rather than repeating it to each client verbally. It also provides a record for both of you to refer to as you progress in your work together.

Here are some simple ways to begin. Consider using asynchronous communication in your practice when (click each “+” to expand):

Send your questions via email beforehand. Even if they don’t respond in writing, having them ahead of a meeting can help them formulate their thoughts.
Send your client an electronic worksheet to fill out. You could then provide feedback on the same form to encourage them to go a step further.
Send them in written form so that you can both refer to it during your meetings and mark your client’s progress.

So, as you can see, intentionally using asynchronous communication can foster a more thoughtful and organized approach with your clients. Over the next few days, try to identify asynchronous opportunities by asking yourself these three questions:

1. Do I want to give my client time to reflect?
2. Do I want to collaborate on something?
3. Do I want to provide information that we can both refer back to?

Embracing these strategies can lead to more meaningful and productive interactions and ultimately, better support for your clients.